Can I cancel due to an emergency? #
Accommodation: If you, as a provider, cancel an already paid reservation due to an emergency, we will handle this further with the guest so that he or she can make a reservation elsewhere. An emergency includes, among other things, a situation that poses an immediate risk to health, life, property, such as death or the accommodation burning down.
If there is no emergency, the commission due for this reservation will be deducted from the next payment for another reservation.
Tours/Activities: If you, as a provider, cancel an already paid reservation due to an emergency or force majeure that prevents the tour or activity from being carried out, you as a provider must communicate this with the guest via the message center. As a provider, you must always contact the guest via the message center to agree on another date with the guest to still carry out the tour or activity. If this is not possible, it will be assessed whether there is such force majeure, such as severe weather or forest fires, that the commission due for the reservation will be waived.
Because it is important that guests have confidence in you as a provider, cancellations from the provider are checked by Fun Places and, where necessary, a fine may be imposed. Accepting a reservation means that the guest can trust that everything has been properly arranged and that a reservation cannot simply be canceled.
Would you like to send the guest a message? #
- Log in to your account.
- Go to 'Reservations' and then the relevant reservation that has been canceled.
- Click on the “Chat” icon to send a message to the guest.
- You can ask the guest to make a new reservation.